CarpeConnect puts your WhatsApp number, Facebook lead forms and broadcast campaigns in one place, so recruitment, operations and support answer from the same history of every person.
Team InboxWorkforce businesses talk to thousands of applicants and workers every week, usually from personal phones, spreadsheets and a separate tool for broadcasts.
Recruitment, operations and support side by side from day one. It connects straight to the WhatsApp Cloud API and your Facebook lead forms, with no reseller in between and no extra tools to juggle.
One shared inbox for every applicant and worker. See which teammates are online and typing, and which chats still wait for a reply. Pick a chat up, hand it back, leave an internal note, and read every conversation the person has ever had with you, session by session.
Recruitment, operations and support work side by side, each with a My Team view. Roles decide what each person can see and change, down to single actions. Everyone signs in as themselves.
Switch a Facebook lead form on, and every submission lands in the inbox the second it is sent, labelled, with a welcome message on its way. No CSV downloads, and every campaign's spend and cost per lead beside it.
Send approved WhatsApp templates to an audience you build with filters, including where each worker is placed, or import from a spreadsheet. Send now or schedule for later, personalised with each person's name or any detail you keep, and see who replied. Replies go straight to the teammate you choose.
Draw a chatbot flow for greetings and out-of-hours chats, or let an AI assistant answer from your own help articles, and hand the chat to a person when it matters. Out-of-hours replies, quiet chats closed on their own, and a rating request when a chat is resolved.
Response time, resolution and satisfaction at a glance, agent by agent, with a wallboard for the floor. When a problem can't be solved in the chat, turn it into a CarpeDesk ticket with the conversation attached.
Every pillar shares the same sign-in, the same people and the same record of each worker.
Bring your WhatsApp inbox, lead capture and campaigns together. We'll walk you through a live setup with your own departments and channels.
